Refunds
We offer a 100% no-hassle 30-day return policy on most orders, which means you have 30 days from purchasing your item to request a return.
ll returned items must be in original packaging, unused and 100% smoke-free. Items not meeting one or more of these criteria will not be refunded.
To start a return, you can contact us at info@fabricroost.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fabricroost.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fabricroost.com and wait for further instructions.
Shipping
To return your product, you should mail your product to: Fabric Roost, P.O. Box 373, Keeseville, NY 12944. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.