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Refund policy

Return Policy – Fabric Roost (New York State Compliant)

At Fabric Roost, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following guidelines carefully to understand our return process:

Eligibility for Returns:

We provide a hassle-free 30-day return policy for most orders, allowing you to request a return within 30 days from the date of delivery.

To be eligible for a refund, all returned items must be in their original packaging, unused, and 100% free from smoke or other orders. Items not meeting one or more of these criteria may be subject to refusal or a partial refund at our discretion.

Non-Eligible Items for Returns:

The following items are non-returnable:

  • Sale items and gift cards.
  • Pre-order items, as they are offered at a discounted rate.
  • Items marked as final sale.
  • Items that have been used, washed, or altered.

Initiation of Return:

Initiating a return is simple. Just use our return portal HERE, and we'll guide you through the process.  Items sent back without prior approval will not be accepted.

Return Shipping:

  • If Redo returns coverage is purchased at checkout, return shipping will be covered.
  • If return coverage is not purchased, customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the item is received.

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval status.
  • For eligible returns that are not due to damage or an error on our part, you will receive store credit.
  • If the item is damaged or if the wrong item was sent, a full refund will be issued to your original payment method in compliance with New York State law.
  • Please allow up to 10 business days for the refund to be processed, with additional time required by your bank or credit card company.

Damages and Issues:

  • Upon receiving your order, please inspect the items immediately.
  • If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with a description and a photograph of the issue.
  • We will work with you to resolve the issue promptly by offering a replacement or refund if the item is out of stock.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item (if eligible) and place a new order.

Compliance with New York State Law:

In accordance with New York State law, customers are entitled to a full refund for defective or incorrect items. Additionally, all return policies must be clearly disclosed at the time of purchase. If you have any concerns regarding your rights under New York State law, please contact our customer service team.

Customer Support:

If you have any questions or need assistance with a return, please contact our customer support team at info@fabricroost.com. We value your satisfaction and look forward to assisting you.

Thank you for choosing Fabric Roost. We appreciate your business and are committed to providing you with the best shopping experience possible.