Shipping policy
If you have questions at any point about the order status, shipping, or other issues, please contact us. We're here to help!
We strive to ship within one business day or faster after the order is placed. You can expect an email with the tracking information so you will know when it will be at your doorstep.
We ship all orders from Keeseville, New York in the United States.
Shipping Policy
1. Introduction
Welcome to our shipping policy! This document outlines the shipping procedures, timelines, and guidelines for customers who purchase products from our company. We are committed to providing a seamless and reliable shipping experience to ensure your orders arrive safely and on time. Please take a moment to read this policy carefully before placing your order.
2. Shipping Methods and Providers
We offer various shipping methods to cater to different customer needs. The available shipping options will be displayed during the checkout process. Our primary shipping providers include reputable companies known for their reliable and efficient services.
3. Order Processing Time
Once your order is placed and payment is confirmed, our team will begin processing your order. Order processing includes verification, packaging, and handing it over to the shipping provider. The typical processing time is within 1 to 3 business days, but may vary during peak seasons or due to unforeseen circumstances.
4. Shipping Times and Delivery
Shipping times are calculated from the date the package is handed over to the shipping provider. Delivery times may vary depending on the shipping method selected and the destination. Estimated shipping times are provided during the checkout process based on the information available to us at that time. Please note that these are estimates and not guaranteed delivery dates.
5. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the delivery destination, and the weight or dimensions of the package. The shipping costs will be displayed during the checkout process before payment.
6. Shipment Tracking
For most orders, we provide shipment tracking information. Once your order has been dispatched, you will receive an email or notification with the tracking number and instructions on how to track your package. This allows you to stay informed about the status of your shipment.
7. Shipping Restrictions
Certain products may have shipping restrictions due to their size, weight, or legal regulations in certain regions. If your order is affected by such restrictions, we will notify you and explore alternative solutions.
8. International Shipping
We offer international shipping to Canada. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the product or shipping costs.
9. Shipping Damage and Loss
While we take every precaution to ensure your order is delivered safely, occasional mishaps can occur. If your package arrives visibly damaged, please refuse delivery if possible or notify the delivery personnel immediately. Additionally, if you notice any damage upon opening the package, contact our customer support team within 48 hours of delivery. For lost packages, please reach out to us, and we will work with the shipping provider to investigate and resolve the issue.
10. Address Accuracy
It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
11. Order Tracking and Customer Support
For any questions or concerns regarding your order, shipment, or tracking, our customer support team is available to assist you. Please reach out to us through the contact information provided on our website.
12. Policy Updates
We may update this shipping policy from time to time to reflect changes in our shipping procedures or as required by applicable laws and regulations. The updated policy will be posted on our website, and the revised date at the bottom of the page will indicate the latest version.
By placing an order with us, you agree to comply with this shipping policy and understand the terms and conditions outlined herein.
Thank you for choosing Fabric Roost. We appreciate your trust and look forward to providing you with an exceptional shipping experience! Please note, all delivery times are based on carrier estimates of delivery and cannot be guaranteed by Fabric Roost.